Service Agreement

Can Heat

 (Is a registered trade name of Advanced Global Energy Solutions 2010 Ltd.

(AGES 2010 LTD)    

     Service Agreement

To treat your home, your cooperation is essential.  Heat treatment requires the movement of air using industrial fans; therefore, to prepare for our team to do their best for you, please read and carry out the following instructions before we arrive. This will help your pest control technician to better and efficiently treat your residence.

Failure to prepare properly may result in an unsuccessful treatment and/or added costs for preparation or cancellation.

Furniture

You can leave your furniture in your home.

• Move everything in your home about 2 feet away from the walls to allow access to the entire perimeter. This includes closets.
• Beds – place mattresses upright at least one foot off of the floor, they require complete air movement around them.

Items that must be removed or protected

• Household plants & Pets – including fish in aquariums
• Fresh food, fruits, vegetables, etc. (unless in fridge/freezer)
• Garbage containers and pet litter boxes must be emptied
• Beverages – bottles of wine and carbonated beverages
• Food that melts – chocolate and other foodstuffs and candy
• Prescriptions and over the counter medications
• Make-up – Especially lipstick (wax based)
• Wax based items – Candles, wax figurines, wax fruit, oil paintings
• All aerosol and pressurized cans – Hairspray, deodorants, bug sprays, asthma inhalers, spray paint, cleaning products, fire extinguishers, oxygen bottles, etc.
• Flammables, lighters, lamp fuel, alcohol, butane lighters, lamp fuel, solvents, fuel for food warmers, ammunition, etc.
• Wooden stringed musical instruments – leave the cases
• Family heirlooms and irreplaceable items should be inspected and a determination made as to whether they should be treated.
• Laminated & shrink wrapped cabinets, millwork, countertops, flooring, furniture, etc. can be damaged by heat. These are usually manufactured wood or plastic products with a finish bonded with glue mastic that can separate when heated.  If this happens the finish material can be pressed back on upon cooling and held in place with tape until they re-stick.   If possible, make arrangements to have these items removed from your home during the heat treatment.

Please note: Smaller items can be stored in the refrigerator/freezer during the treatment. Don’t take larger items out of the house, leave them for inspection by the door labelled “DO NOT HEAT”. It will be determined if any of these items need to be treated.

Clothing

• Clothing in drawers can be left in drawers unless they are densely packed. If clothing in drawers are densely packed, remove them and place them LOOSELY in open-weave laundry baskets. DO NOT place clothing in plastic bags.
• Clothing can remain in the closet if there is some space between articles of clothing to allow the heat treatment to penetrate. Whether hanging or on shelves, just make sure there is ample spacing for air movement.
• Washing using the hottest water cycle and drying using the hottest and longest setting will treat most clothing. Avoid contaminating the freshly washed clothing. Do not return the clean clothing to the container (bag, basket, etc.) it was transported in unless that container is treated.
• To avoid re-introducing bed bugs, clothing that has been removed from the home should be washed, then dried at highest temperatures for a minimum of 90 minutes.

Larger items – linens, towels, blankets, etc.

• Place these items in open weave laundry baskets. Pack the items loosely to allow for air circulation. Do not pack into plastic bags. If you have a lot of blankets etc. run a clothes line/rope in the basement attached to the ceiling and hang those items on it.
• Plastic storage boxes/compartments. If these have not been opened since before the infestation then leave them closed.  If not – the items inside must be heat treated.  Do not leave big piles of clothing, toys, books, etc. that air cannot move about freely.
• Clothing on hangers in closets are allowable.
• Excess clothing must be hung on a rope type of close line . The clothing can be piled on the line.
• Papers, smaller items, knick-knacks and collectibles
• Loose papers need to be gathered and boxed.
• Glass items, knick-knacks and other collectibles will need to be secured. Do not leave breakable items on shelves or other areas where wind damage could happen.
• Pictures, Paintings, and other wall-mounted items will need to be taken down to prevent damage.

Electronics, television, computers, video players, stereos, etc.

• Switch all electronic appliances to the off position.
• Remove Vinyl records. CDs & DVDs need to be properly stored or damage may occur.  Computers, TVs, game consoles, etc. are usually in infestation areas so heat treatment is advised/required.  Check with the manufacturer about temperature limits and remove if necessary.  Remove batteries from laptops & other devices.
• Disconnect all electric appliances by unplugging from the wall outlet.

Water beds and air beds

• Water beds will need to be drained. If the water bed is not drained it will prevent the frame from reaching lethal temperatures.
• Air beds will need to be deflated to avoid damage.
• Select comfort-style air beds with electronic pump must be partially deflated and unplugged from the wall outlet.
• BASEMENTS
• Floor areas in basements must be free of clutter, clothing, stored items to allow air movement to heat all floor area. Bagged items of clothing or blankets etc must be hung, taken out of bags and off floor. Any items like boxes or totes that are packed tight and full could result in unsuccessful treatment and should be removed. If removed inspect before returning.g to prevent re-contamination Mattresses must be off the concrete floors.
• Homes being treated for  cockroaches must empty fridge and freezers . 
• Crawl spaces if in home must be available and crawl space to be free of refuse, clutter to allow access to the  area for service.

     CAN HEAT is not responsible for damage or repairs to any such items left or  in  home during heat treatment and will be held harmless for any and all liabilities from  service or results from service performed during or from heat treatments for pests and or from thermal structural drying for flood or water backup of any type that may have or potentially get or include mold of any type. As such CAN HEAT will be not liable for any monies for additional services that could arise from heat related services provided.